OpenTunnel ("we", "our", or "us") operates the OpenTunnel services including our website, client area, mobile applications, and VPN/tunneling infrastructure.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using OpenTunnel services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect limited information necessary to operate and improve our services.

1.1 Account Information

When you register for an OpenTunnel account, we may collect:

• Username
• Password (encrypted)
• Email address (optional depending on service)
• Account ID
• Subscription or transaction information

1.2 Connection Information

When you connect to our VPN or tunneling servers, we may temporarily record:

• Connection timestamp
• Server location used
• Session duration
• Bandwidth usage
• Device type or application version

This information is used strictly for service functionality, abuse prevention, and troubleshooting.

1.3 Technical Information

We may collect:

• Device model
• Operating system version
• App version
• Crash logs and diagnostics

This information helps us improve app stability and performance.

2. Information We DO NOT Collect

OpenTunnel is designed with privacy in mind.

We do NOT log or store:

• Browsing history
• DNS queries
• Websites visited
• VPN traffic content
• IP addresses associated with activity after session ends
• Messages or communications transmitted through the tunnel

3. How We Use Your Information

We use collected information to:

• Provide and maintain OpenTunnel services
• Manage user accounts
• Monitor server performance
• Prevent abuse or illegal activity
• Improve application stability
• Provide customer support

4. Data Retention

We keep minimal data only for as long as necessary.

Typical retention periods:

• Connection logs: up to 24–72 hours
• Billing records: as required for financial compliance
• Crash logs: until resolved

After that, data is automatically deleted.

5. Sharing of Information

We do not sell, rent, or trade user data.

Information may only be shared:

• When required by law
• To prevent fraud or abuse
• To protect service infrastructure
• With trusted infrastructure providers required to operate servers

6. Security of Data

We implement industry-standard security measures including:

• Encrypted connections
• Secure authentication
• Access control for internal systems
• Regular security monitoring

However, no system can guarantee 100% security.

7. Third-Party Services

OpenTunnel services may integrate with third-party providers such as:

• Payment processors
• Cloud infrastructure providers
• Analytics tools for application stability

These providers operate under their own privacy policies.

8. Children's Privacy

OpenTunnel services are not intended for children under the age of 13.

We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, mobile application, or client area.

Continued use of the service indicates acceptance of the updated policy.

10. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

OpenTunnel Support
Website: https://client.opentunnel.net/support
Email: [email protected]