This Refund Policy describes the conditions under which refunds may be issued for OpenTunnel services.

1. General Policy

OpenTunnel offers digital services including VPN and tunneling access. Due to the nature of digital services, all purchases are generally considered final once the service has been activated.

2. Refund Eligibility

Refund requests may be considered under the following conditions:

• The request is submitted within 24 hours of purchase
• The service is proven to be completely unusable due to technical issues
• The issue cannot be resolved by our support team

Refunds are not guaranteed and will be reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• User changed their mind after purchase
• Incorrect server or plan selected by the user
• Service blocked by ISP, government, or network restrictions
• Poor internet connection from the user's side
• Misconfiguration of VPN client or device
• Violation of our Terms of Service

4. Duplicate Payments

If a user accidentally makes duplicate payments for the same service, we will review and process the refund for the duplicate transaction.

5. Payment Method Limitations

Refunds will be issued using the original payment method whenever possible.

Some payment methods may not support refunds, including:

• Cryptocurrency payments
• Certain third-party payment gateways

In such cases, alternative solutions such as service credit may be offered.

6. Processing Time

Approved refunds may take 3–10 business days to be processed, depending on the payment provider.

7. Abuse of Refund Policy

OpenTunnel reserves the right to refuse refunds if abuse of this policy is detected, including repeated refund requests or fraudulent activity.

8. Contact for Refund Requests

To request a refund, please contact our support team with your transaction details.

OpenTunnel Support
Website: https://client.opentunnel.net/support
Email: [email protected]